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Think of the leaders you have known. Some you would follow to the ends of the earth. Others you wouldn’t follow to the bus stop. What makes the difference? It is that certain combination of qualities that enables a dynamic leader to inspire confidence in people and to motivate them to uncommon levels of achievement and success. To be designated a leader is simply to be given a title. But to truly “be” a leader involves developing a manner of attitude, bearing, and the knowledge of how to get others to work together harmoniously to accomplish organizational goals.
This three-day (24 hour) “hands-on” program provides you with techniques you can use immediately to define YOUR leadership style, build a highly productive team, and motivate your people to superb levels of peak performance. You will also learn how to adopt the language of leadership, how to eliminate speech habits and behavioral gestures that sap your power and diminish your credibility, and how to use a variety of tips and techniques to identify and resolve a multitude of workplace problems. Additionally, you will be shown how to identify and respond to various personality types and how to establish effective communications between them.
Presented in a comfortable, non-threatening environment that permits both individualized coaching and group instruction, the training takes a “learn-by-doing” approach that gives you many opportunities to develop your leadership skills. Through the use of lecture, slide, video presentations, and the examination of actual case studies you will learn effective methods to reward good performance, correct poor performance, and how to create a climate where people actually enjoy coming to work! This format of instruction allows for not only a highly-interactive exchange between you and the facilitator, but offers unique opportunities for group interaction and collaboration as well.
You Should Attend If:
• You are a sworn or civilian lead person, first-line, or mid-management level supervisor who seeks specialized leadership training
• You plan on applying for a supervisory position and want to increase your competitive edge
• You are a supervisor who wants to broaden your knowledge and exposure to a variety of leadership skills and techniques
• You want to enhance your effectiveness, better motivate and elevate the performance of your subordinates, build a more productive team, eliminate either your own or your employees’ dysfunctional behaviors, or simply get people to take you more seriously and make your voice heard
Here's What You Will Learn
Whether you are a new or experienced supervisor or manager, this course will provide you with an arsenal of tips and techniques you can use immediately to dramatically enhance your leadership capabilities. You will learn how to gain the respect and cooperation of your team members, how to resolve conflicts, how to identify and eliminate language and behaviors that diminish your personal power, and how to develop strategies that will increase productivity and motivate your people to peak performance. We will also demystify the professional skills involved in:
Becoming an Effective Leader
• Misconceptions about leadership—What it is and what it is NOT!
• Why traditional methods of supervision don’t work anymore
• Understanding the challenges you face as you advance your career
• Going from “one of the guys” on Friday to being “the boss” on Monday—how to make the transition successfully
• Managers and supervisors: Good vs. Evil
• The ABC’s of Leadership: How to develop YOUR leadership style to maximize your strengths and minimize your weaknesses
• Look, act, and speak the part—How to develop your credibility
• Avoiding the self-sabotage syndrome—How to eliminate speech mannerisms and gestures that make others take you less seriously
• Mapping the route to success! The importance of setting goals
• 6 easy steps to achieving YOUR goals and those of your team
• Increasing your leadership capabilities—the 20 steps to success
Increasing Team Performance
• Why can’t they all just get along? Here are the reasons!
• Understanding the differences between men and women at work, and why similar actions result in VERY different outcomes!
• How to deal effectively with cultural differences
• Secrets of effective communication. There’s more to it than just speaking and listening! How to be SURE you are heard and understood
• When and how to respond to gripes and grievances
• Chicken Littles, Shrinking Violets, Eyores, and the other “always negative” folks on the team. How to deal with multiple personalities and move them to the positive side of the street
• Quick ways to identify the potential in others using the Willing and Able Gauge
• How to get what YOU want by helping them get what THEY want—the importance of investing in your subordinates’ careers
• How to properly coach and mentor—an easy step-by-step blueprint for success
• What really motivates people to peak performance? The answers may surprise you!
• You can’t do it all yourself! The Dos and Don’ts of effective delegation
• I want it done right! Yes, but at what cost? The love-hate relationship between delegation and micromanagement
• What to do when things go wrong! How to foster cooperation, effectively resolve conflicts, and restore team harmony
• How to create a positive work environment that promotes the free exchange of ideas and encourages mutual respect
The Darker Side of Leadership
As a leader, you strive to inspire all members of your organization to heightened levels of performance. However, when it doesn’t occur, you may find it difficult to discipline an errant subordinate. But this too is required of a leader, and this course will teach you how to do it in a manner that maintains the dignity of everyone involved.
• Exposing the elephants in the room—discussing the “undiscussables”
• Ethics—Is it ALWAYS just right or wrong?
• Is it a disciplinary issue or a capability issue? Quick ways to tell the difference!
• Can we ALWAYS be fair, firm, and consistent?
• They see an incident one way, you see it another. Each of you has some favorable points to your arguments. How should you handle it?
• The critical importance of setting standards for acceptable and unacceptable behavior
• How to deal with employee responses such as denials, excuses, or shifting of blame to others
• How to GIVE criticism and how to TAKE it
• How to recognize the ominous signs of escalating behavior that can lead to complaints or even criminal activity
• How to determine the BEST technique to use to correct an errant employee
• When all else fails...How to discipline effectively without creating anger or resentment
• How to restore self-esteem, confidence, and motivation to a subordinate following a disciplinary procedure
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